Terms of Service
These terms govern your access to and use of TailScript, operated by Page Animal Health LLC.
These Terms of Service ("Terms") govern your access to and use of TailScript ("Service"), operated by Page Animal Health LLC ("Company", "we", "us", or "our").
By using TailScript, you agree to these Terms.
1. Description of Service
TailScript is a software application that uses artificial intelligence to assist veterinary professionals in generating client-friendly reports from clinical notes, including SOAP notes and other documentation.
TailScript is intended to improve communication and workflow efficiency. It is not a medical device and is not intended to diagnose, treat, or prevent disease.
2. No Medical Advice
TailScript is a documentation support tool only.
- It does not provide medical advice
- It does not replace clinical judgment
- It does not establish a veterinarian-client-patient relationship
All AI-generated outputs must be reviewed and verified by a licensed veterinarian prior to use.
You are solely responsible for:
- The accuracy of any content generated
- Any medical decisions made using the Service
- Any communication provided to clients
3. Accounts
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
You agree to provide accurate and complete information when creating an account.
We reserve the right to suspend or terminate accounts at our discretion, including for violations of these Terms.
4. Free and Paid Plans
TailScript may offer both free and paid subscription plans.
Free Plan
- Limited to a set number of reports per month, currently 10
- Limits may be modified at any time
Paid Plan (Pro)
- Provides expanded usage, currently 50 reports per day
- Billed on a recurring basis
Complimentary and Administrative Access
- Complimentary access may be subject to the same limits as paid plans
- Administrative access may bypass standard limits at our discretion
Input Limits
- TailScript may limit the size of submitted notes or documents
- Inputs exceeding supported limits may need to be divided into smaller sections
5. Billing and Subscriptions
Subscriptions are processed through third-party payment providers, including Stripe.
By subscribing, you agree that:
- Billing occurs on a recurring basis, such as monthly
- Your subscription will automatically renew unless canceled
- You are responsible for managing or canceling your subscription
We do not guarantee refunds unless required by law.
6. Account Modifications and Pricing Changes
We reserve the right to:
- Modify pricing at any time
- Change or discontinue features
- Introduce or adjust usage limits
We may provide notice of material changes when appropriate but are not obligated to do so.
7. Acceptable Use
You agree not to:
- Use the Service for unlawful purposes
- Upload malicious code or harmful content
- Attempt to interfere with or disrupt the Service
- Attempt to reverse engineer or exploit the system
We reserve the right to investigate and take action against misuse.
8. Intellectual Property
All software, design, branding, and content related to TailScript are owned by Page Animal Health LLC and are protected by applicable intellectual property laws.
You retain ownership of any content you submit to the Service.
By using the Service, you grant us a limited, non-exclusive right to process your content solely for the purpose of providing the Service.
9. Data Privacy and Confidentiality
TailScript is designed with data privacy and security in mind. However:
- TailScript is not a HIPAA-covered entity or business associate
- The Service is not intended to store or process protected health information as defined under HIPAA
Users are responsible for:
- Ensuring compliance with applicable laws and regulations
- Avoiding submission of sensitive or regulated personal data where prohibited
While we implement reasonable safeguards to protect data, we do not guarantee that the Service meets all regulatory requirements applicable to medical or healthcare data.
You acknowledge that:
- Data transmitted through the Service may be processed by third-party providers, including AI services
- Absolute security cannot be guaranteed
10. Service Availability and AI Limitations
TailScript relies on third-party services, including artificial intelligence providers, to generate outputs.
We do not guarantee:
- Continuous or uninterrupted availability
- That AI-generated outputs will always be available
- That usage will remain unlimited
Service interruptions may occur due to:
- Third-party service outages or limitations
- Reaching usage or billing thresholds
- System maintenance or updates
We reserve the right to:
- Limit, throttle, or suspend access to features
- Enforce usage caps
- Modify system performance to maintain stability
We are not liable for any inability to generate reports or interruptions in service.
11. Limitation of Liability
The Service is provided "as is" and "as available."
To the fullest extent permitted by law, Page Animal Health LLC is not liable for:
- Errors or omissions in AI-generated content
- Clinical decisions made using the Service
- Loss of data, revenue, or business opportunities
- Service interruptions or downtime
Your use of the Service is at your own risk.
12. Termination
We may suspend or terminate access to the Service at any time, with or without notice, for any reason including violation of these Terms.
Upon termination, your right to use the Service will immediately cease.
13. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
14. Contact Information
Page Animal Health LLC
179 Highland Ave 1061
Seekonk, MA 02771
Email: [email protected]